Shipping Guarantee

With That Curly Girl, it is 100% a priority to ensure packages are shipped on time - who wants to wait for new curl products?! This is why I have implemented a 3 day shipping guarantee. Once you place an order with That Curly Girl, your order will be shipped out within 72 hours - or you get your money back. This guarantee is not just prioritizing on time shipments, but also communication. Within the 72 hours, you will receive a tracking number in your inbox to track your new products!

This guarantee applies to all 7 days in the week - excluding major holidays Halloween, Thanksgiving, Christmas Eve & Christmas Day, and New Years Day. If you notice it has been more than 72 hours without movement on an order placed, you can request your refund through thatcurlygirlco@gmail.com and your order will be FREE. 

To ensure you receive tracking numbers in your inbox, be sure to include a valid email at checkout - tracking numbers CANNOT be sent to phone numbers! As a small business owner, I will always do my best to better myself & my business - and faster shipping is at the top of the list. I hope these improvements continue to better your experience with the brand, and as always please email me with any and all questions! Happy Shopping! :)

 

- Julie Boulos | Owner That Curly Girl | (6/29/24)